Dr. Pal is a fully cloud-based solution, allowing you secure access to your patient records, clinic data, and reports anytime and anywhere, from any device with an internet connection. This ensures flexibility and convenience for managing your practice remotely.

Your clinic’s data is securely stored and encrypted on Amazon Web Services (AWS), a global leader in secure cloud hosting. AWS employs advanced encryption technologies and strict security protocols to ensure your data remains confidential and protected from unauthorized access or breaches.

No. Your clinic’s data is strictly confidential and accessible only to authorized individuals within your organization using your approved credentials. Dr. Pal does not access, share, or use your data for commercial, analytical, or any other purposes. You retain full ownership and control over your clinic’s information at all times.

The annual subscription fee helps cover the cost of secure cloud hosting, ensuring that your clinic’s data remains safe, accessible, and backed-up around the clock. It also enables our team to provide you with ongoing technical support, regular maintenance, and continuous improvements to the platform, including frequent updates and new features tailored to your clinic’s evolving needs. Our goal is your complete satisfaction and long-term success.

Absolutely. Dr. Pal is designed with flexibility in mind, allowing complete customization to meet the unique needs of any medical specialty. The platform can be tailored specifically to your practice’s workflow, ensuring it aligns seamlessly with the methods and processes you’re already familiar with, enhancing your day-to-day efficiency.

No, you will not lose your data. Even if you choose to unsubscribe or not renew your subscription, your data remains securely accessible to you. You can easily download your clinic’s data in Excel format at any time, ensuring you retain complete ownership and control over your records.

No. Dr. Pal provides multiple user roles with distinct levels of access and visibility, tailored specifically to each staff member’s responsibilities within your clinic. You can easily customize and manage permissions for each role, ensuring that your team members have appropriate access to the information they need while protecting sensitive data.

Yes. You can easily export your patients’ data and other clinic information directly from the Doctor’s Dashboard. All data can be securely downloaded in Excel format, providing you with convenient offline access and backup capabilities whenever needed.

Yes. Dr. Pal’s patient feedback survey is fully customizable, allowing you to add specific questions tailored to your practice’s needs. You can also choose when each question appears—whether after a patient’s first visit, after a specific number of visits, or during every visit—to effectively measure and enhance patient satisfaction and experience.

You can operate Dr. Pal on any device with an internet connection, such as a laptop, tablet, or smartphone. Patients can also use their own smartphones, or if you prefer, we can provide your clinic with dedicated tablets for patient use, ensuring a seamless experience for both your staff and patients.

No. Dr. Pal offers unlimited storage capacity, patient records, and user accounts throughout your subscription period. You can confidently scale your practice without worrying about restrictions or additional charges.

No. Dr. Pal has no hidden fees or extra charges. Your subscription covers unlimited access, ongoing support, continuous updates, and all new features, ensuring transparency and predictability in your costs.